Star Laundry Club
Frequently Asked Questions
Quick answers about our services, pricing, turnaround, pickup & delivery, and what to expect at each location.
Jump To
- Pickup & Delivery
- Wash & Fold
- Dry Cleaning & Specialty Items
- Alterations & Tailoring
- Commercial Laundry (Brighton / Greater Boston)
- Self-Service Laundromat
- Memberships (Brighton)
- Locations & Hours
Schedule a Pickup
- Brighton, Boston, MA: Schedule Pickup
- Nashua, NH: Schedule Pickup
- Orem, UT: Schedule Pickup
Pickup links are different for each location—choose the correct city.
How This FAQ Is Organized
We’ve grouped questions by service first (Pickup & Delivery, Wash & Fold, Commercial Laundry, etc.). At the end, you’ll find location-specific details like hours, amenities, and services offered at each store.
Pickup & Delivery FAQs
Door-to-door convenience for wash & fold, dry cleaning, and household items. Availability can vary by location.
Yes. We offer pickup and delivery for wash & fold and (where available) dry cleaning and specialty items within our service areas. Schedule online, leave your items out at the agreed time, and we’ll return everything clean, neatly packaged, and ready to use.
Use the pickup portal for your location:
- Brighton, Boston, MA: https://app.trycents.com/order/business/OTV2
- Nashua, NH: https://app.trycents.com/order/business/OWZ3
- Orem, UT: https://app.trycents.com/order/business/starutah
Most customers use pickup and delivery for:
- Wash & fold: everyday clothing, towels, socks/underwear, workout gear.
- Household laundry: sheets, pillowcases, duvet covers, blankets, comforters.
- Dry cleaning & specialty: suits, coats, dresses, delicates, and specialty items (where offered).
Place items in a sturdy, securely tied bag. For the smoothest service:
- Separate wash & fold from dry cleaning if sending both.
- Include clear special instructions (cold wash, low heat, fragrance-free, hang dry).
- For business accounts, label bags by department (kitchen, housekeeping, spa, uniforms) to keep returns organized.
Turnaround can vary by service type and volume:
- Standard wash & fold: commonly next-day or within 1–2 business days.
- Same-day options: may be available by location for an additional per-pound rate.
- Commercial accounts: scheduled routes with consistent pickup and delivery windows.
Pickup and delivery pricing and minimums can vary by location and service type. If an address is outside our main service area or a route needs special handling (large-volume business pickups, tight delivery windows), we’ll confirm logistics and pricing up front.
Wash & Fold FAQs
Drop off in-store or send it with pickup & delivery. We wash, dry, fold, and package it neatly.
Drop off your bag or schedule a pickup. We weigh your items, wash and dry them appropriately, then fold and package everything neatly. You can pick up in-store or choose delivery, depending on your location.
Pricing varies by location and service type:
- Brighton, Boston, MA: In-store $2.20/lb • Pickup & Delivery $2.50/lb • Same-day $3.50/lb
- Nashua, NH: In-store $2.00/lb • Pickup & Delivery $2.50/lb • Same-day $3.50/lb
- Orem, UT: In-store $1.50/lb • Pickup & Delivery $1.75/lb (recurring) / $2.00/lb (new) • “No Fold” option $0.99/lb
Yes. Add your preferences at checkout (for pickups) or tell us at drop-off. Common requests include cold wash, gentle cycle, low-heat dry, hang-dry for delicate items, and fragrance-free handling. If you have sensitivities, please mention it so we can follow your instructions closely.
We use best-practice sorting and handling. If you have specific sorting requests (lights/darks, towels separate from clothing, uniforms separate from personal items), note it in your order so we can follow your preferences.
Items with excessive pet hair may require additional processing to remove hair and lint. If you’re sending pet bedding or heavily fur-covered items, mention it in your order so we can advise on timing and any applicable additional handling.
We do our best with normal wash-and-fold processing, but stain removal is never guaranteed—especially for set-in stains, color transfer (color bleeding), oil/grease, or delicate fabrics. If a stain is important, point it out at drop-off or add a note during pickup scheduling so we can recommend the best approach (laundry processing vs. dry cleaning vs. specialty treatment).
Dry Cleaning & Specialty Items FAQs
Eco-conscious dry cleaning options where available, plus specialty garment care.
Yes. Where dry cleaning is offered, we use an environmentally responsible process designed to be effective on garments while avoiding harsh solvents. If you have questions about a specific fabric or garment (silk, wool, structured pieces), contact the store and we’ll advise the safest cleaning method.
Specialty items can include leather and suede, wedding gowns, formalwear, delicate trims, Uggs/boots, heavy outerwear, and items that require special finishing. Availability varies by location—if you’re unsure, call your local store before dropping off.
Yes—please separate dry-clean-only items from wash-and-fold items in different bags (or label them clearly). This ensures the correct processing method and avoids accidental washing of delicate garments.
Standard dry cleaning timing varies by item type and volume. Specialty items may take longer due to additional steps like spot treatment, conditioning, hand-finishing, or careful drying. If you have a deadline (travel, wedding, event), let us know and we’ll confirm options.
Alterations & Tailoring FAQs
Hems, repairs, and tailoring at select locations.
Yes—select locations offer alterations ranging from simple hems and repairs to more complex tailoring. Bring the item in or include it with a drop-off, and we’ll review what’s needed and provide timing guidance.
Alterations are offered at Brighton (Boston, MA) and Nashua (NH). If you’re visiting a different location, contact the store to confirm current offerings.
Timing depends on the complexity of the work and current volume. Simple repairs can be quicker than multi-step alterations. If you have a deadline, tell us when you drop off and we’ll confirm the best option.
Commercial Laundry FAQs (Brighton / Greater Boston)
Reliable. Local. Professional. Linen and uniform service for businesses in Brighton, Allston, Brookline, and the Greater Boston area.
Commercial laundry service is a scheduled, high-reliability laundering program for businesses that depend on clean linens and uniforms every day. We pick up, professionally process your items, and deliver them back on a consistent route—so your team always has clean inventory ready for the next shift.
We serve businesses across Brighton, Allston, Brookline, and Greater Boston, including:
- Hotels & Vacation Rentals: crisp linens for every check-in.
- Restaurants & Cafés: tablecloths, napkins, aprons, kitchen towels on schedule.
- Hospitals & Clinics: hygiene-focused care for linens, scrubs, and gowns.
- Salons & Spas: soft, spotless towels and robes for a premium client experience.
- Gyms & Fitness Centers: dependable towel and uniform service that keeps your facility fresh.
- Daycares & Schools: clean nap mats, bedding, and uniforms for healthier spaces.
- Nursing Homes & Assisted Living: consistent, respectful handling for resident laundry and facility linens.
- Cleaning & Janitorial Companies: rags, mop heads, uniforms—washed and ready for the next shift.
- Security Companies: professional uniform cleaning so staff always looks sharp.
- Pet Groomers & Veterinarians: towels, bedding, and smocks for sanitary workspaces.
- Event Venues & Caterers: pressed linens and uniforms delivered ahead of big events.
Common commercial items include:
- Linens: sheets, pillowcases, duvet covers, towels, robes, spa linens.
- Restaurant textiles: table linens, napkins, bar towels, aprons, kitchen towels.
- Uniforms: scrubs, chef coats, work shirts/pants, security uniforms.
- Facility supplies: microfiber cloths, rags, mop heads, cleaning towels.
- Event inventory: banquet linens, service uniforms, specialty cloths.
Yes. Most commercial clients choose a recurring schedule (for example, multiple days per week or specific weekdays). We’ll help you select a pickup and delivery cadence based on your weekly volume and your “par level” (how many clean items you need available at all times).
Yes. We build your service plan around your busiest days. If your business has seasonal spikes (events, holiday bookings, peak weekends), tell us in advance so we can schedule capacity and adjust your route timing when possible.
We can set up a simple system that keeps returns consistent and easy for your team:
- Department labeling: kitchen vs. front-of-house vs. housekeeping vs. spa.
- Employee bundles: uniforms grouped by name or role.
- Consistent folding/packaging: helps staff restock quickly.
- Special handling flags: delicates, stain focus, hang-dry, or “return ASAP.”
Contact the Brighton location with:
- Business type (restaurant, clinic, spa, hotel, gym, etc.)
- Estimated weekly volume (bags, pounds, or item counts)
- Preferred pickup/delivery days and any deadlines
- Any special items (logo’d uniforms, specialty fabrics, heavy staining)
Self-Service Laundromat FAQs
Machines, payment options, and what to expect in-store.
Hours vary by location:
- Brighton, Boston, MA: 8 AM – 8 PM daily
- Nashua, NH: 8 AM – 8 PM daily
- Orem, UT: 7 AM – 11 PM daily
Payment options vary by store. Some locations offer cashless readers and app-based payments, while others may offer coin-op. If you’re visiting for the first time and want to confirm payment options, call the store before you arrive.
Machine sizes vary by location, with large-capacity options available for comforters and bulk loads. If you’re unsure what size machine you need, staff can recommend the best option based on your load type.
Self-service pricing varies by location and machine size. Large-capacity machines cost more than standard machines. For the most accurate pricing, check in-store signage or contact your local Star Laundry Club location.
Membership FAQs (Brighton)
Exclusive savings and convenient billing—available at our Brighton (Boston, MA) location.
Yes. The Brighton location offers membership plans designed for savings, convenience, and predictable monthly laundry costs.
Membership plans in Brighton include:
- Single Plan – $99/mo
- Couples Plan – $180/mo
- Family Plan – $300/mo
- VIP Plan – $500/mo
Memberships are built for consistency and convenience. Choose a plan that fits your household. Monthly billing keeps things simple, and members may receive preferred pricing and service benefits depending on the plan. Contact the Brighton store for plan details and what’s included.
Locations & Hours
Contact details, hours, and service highlights for each Star Laundry Club location.
Brighton, Boston, MA
Address: 1439A Commonwealth Ave, Boston, MA 02135
Hours: 8 AM – 8 PM daily
Phone: 617-254-8830
Email: Admin@starlaundryclub.com
Services: Self service, wash & fold, pickup & delivery, dry cleaning & specialty items, alterations.
Nashua, NH
Address: 300 Main St, Nashua, NH 03060
Hours: 8 AM – 8 PM daily
Phone: 603-889-7922
Email: Admin@starlaundryclub.com
Services: Self service, wash & fold, pickup & delivery, dry cleaning (select items), alterations.
Orem, UT
Address: 79 N State St, Orem, UT 84057
Hours: 7 AM – 11 PM daily
Phone: 801-306-7827
Email: Admin@starlaundryclub.com
Services: Self service, wash & fold, pickup & delivery.
Still Have Questions?
Call your nearest location or email us and we’ll help you choose the right service, confirm turnaround, and answer any item-specific questions.
