Terms of Use & Conditions

1. Services Usage

Star Laundry Club provides laundry-related services that may include self-service machines, wash & fold, pickup & delivery, commercial laundry services, dry cleaning and specialty item cleaning, and alterations/tailoring (availability varies by location). Customers must follow all posted instructions, safety rules, machine guidelines, and any reasonable verbal instructions provided by staff. We reserve the right to refuse service to anyone for safety reasons, policy violations, abusive behavior, or operational necessity.

3. Customer Responsibilities

• Pockets & contents: Customers are responsible for checking all pockets and removing valuables and prohibited items before washing or drop-off.
• Special instructions: Customers must notify us of any special care needs (delicates, fragrance-free, cold wash, hang dry, stain concerns, etc.).
• Proper use of machines: Self-service customers must use machines as instructed and not overload equipment.
• Labeling: For drop-off and pickup & delivery, customers should bag items securely and label or separate items when needed (e.g., dry cleaning vs. wash & fold; uniforms by department).
• Prohibited items: Items contaminated with hazardous materials (e.g., chemicals, gasoline, oil-soaked rags, biohazards, sharp objects) are not accepted. We may refuse or return such items unprocessed.

5. Pickup & Delivery Terms

• Scheduling: Pickup and delivery times are scheduled in advance and may be adjusted due to weather, traffic, staffing, holidays, or operational issues.
• Access & instructions: Customers are responsible for providing accurate pickup/drop-off information (address, building access, delivery notes). Failed pickups or deliveries due to incorrect information may result in delays and/or additional fees.
• Unclaimed items: Items not claimed within 30 days after notice of completion (or after a missed delivery/pickup) may be considered abandoned, and we may donate, recycle, or dispose of them as permitted by law.
• Safety & refusal: We may refuse pickup or return items unprocessed if items present safety risks, violate these Terms, or cannot be handled safely.

7. Website Use & Intellectual Property

All content on the Star Laundry Club website and marketing materials—including logos, branding, text, images, videos, and service descriptions— is owned by Star Laundry Club or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without written permission.

9. Governing Law & Disputes

These Terms are governed by the laws of the state where the Star Laundry Club services are provided to you, without regard to conflict-of-law principles. Any disputes will be handled in the appropriate courts located in that state, unless otherwise required by applicable law.