Privacy Policy
Effective Date: February 3, 2026
Your Privacy Matters to Us
Welcome to Star Laundry Club (“Star Laundry Club,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, use our services, or interact with us in-store, online, or through our pickup & delivery platforms.
We value transparency and respect your privacy. By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Continued use of our services after changes are posted constitutes acceptance of those changes.
What information do we collect?
We may collect the following information from you:
- Information you voluntarily provide, such as your name, email address, phone number, and delivery address;
- Account or membership details;
- Payment and billing information used to complete transactions;
- Order history, service preferences, and special care instructions.
We may also automatically collect certain information, including:
- IP address and device information;
- Browser type and operating system;
- Website usage data and pages visited;
- Information collected through cookies, pixels, or similar technologies.
How do we use your information?
We use your information to:
- Provide laundry services, including self-service, wash & fold, pickup & delivery, and dry cleaning;
- Process payments and manage memberships;
- Schedule and fulfill pickups and deliveries;
- Communicate order updates, service notifications, and customer support responses;
- Improve our website, services, and customer experience;
- Comply with legal and regulatory obligations.
How do we store and protect your information?
Star Laundry Club stores and processes personal information on secure systems within the United States. By using our services, you consent to the processing of your information in the United States.
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and you provide information at your own risk.
Do we share your information with third parties?
We do not sell your personal information. We may share information only in the following circumstances:
- With service providers and vendors necessary to operate our business (payment processors, delivery platforms, CRM systems);
- When required to fulfill services you request;
- With affiliated companies or successors in the event of a business transfer;
- When required by law, court order, or governmental request;
- To protect the rights, safety, or property of Star Laundry Club, our customers, or others.
SMS opt-in data and phone numbers are never shared with third parties or affiliates for marketing purposes.
Mobile Data & SMS Consent
When you provide your phone number, you may consent to receive SMS messages from Star Laundry Club related to your orders, delivery updates, billing, and customer support.
Your mobile number and SMS consent will never be shared with third parties for marketing. Message frequency may vary. Message and data rates may apply.
How can you limit or stop data collection?
You may limit data collection by:
- Adjusting your browser settings to block or delete cookies;
- Opting out of promotional communications;
- Requesting account deletion where applicable.
Your California Privacy Rights
California residents may request information about personal data collected and shared by Star Laundry Club. Requests may be made once per year, free of charge.
How can you contact us?
If you have questions or concerns about this Privacy Policy, please contact us:
Star Laundry Club
Email: Admin@starlaundryclub.com
Mobile Data & SMS Privacy
We respect your privacy. Your mobile number and SMS consent will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes. Your information is used only to send service-related messages such as appointment reminders, order updates, and customer communications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at Admin@starlaundryclub.com.
