Terms of Use
Effective Date: February 3, 2026
Introduction
These Terms of Use (“Terms”) govern your access to and use of Star Laundry Club’s websites, in-store services, pickup & delivery services, membership programs, and any related tools, apps, or software (collectively, the “Services”).
In these Terms, “Star Laundry Club,” “we,” “us,” or “our” refers to Star Laundry Club and its locations. “You” refers to the person using the Services.
THIS IS A LEGALLY BINDING AGREEMENT. By using any of our Services, you agree to these Terms. If you do not agree, do not use the Services.
We may update these Terms from time to time. Changes will be posted on this page and reflected by the Effective Date above. Continued use after changes are posted means you accept the updated Terms.
1. Eligibility and Authority
- You confirm you are at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a contract.
- If you use the Services on behalf of a business or organization, you represent you have authority to bind that entity to these Terms.
- You agree your use of the Services will comply with applicable laws and regulations.
2. Privacy Policy
Our Privacy Policy explains how we collect and use information. The Privacy Policy is incorporated into these Terms by reference.
3. Services Overview
Star Laundry Club offers services that may include self-service laundry, wash & fold, pickup & delivery, dry cleaning, commercial laundry, and related add-ons. Availability, pricing, turnaround time, and options may vary by location and service area.
4. Orders, Instructions, and Special Items
- You are responsible for providing accurate contact details, addresses (for delivery), and care instructions.
- Please remove valuables (cash, jewelry, electronics) from pockets and bags. We are not responsible for items left in garments.
- Tell us about delicate items, stains, or special handling needs before service begins. Some stains and odors cannot be fully removed.
- We may refuse to process items that are unsafe, heavily soiled with hazardous materials, or otherwise unsuitable for standard laundering.
5. Pickup & Delivery
Pickup & delivery may be scheduled through our website and/or third-party ordering tools. You agree to provide a secure pickup/drop location and, if requested, building access instructions.
- Pickup and delivery windows are estimates and may vary due to weather, traffic, high volume, or other factors.
- If we cannot complete pickup or delivery due to incorrect information or lack of access, you may be charged a service fee.
- Risk of loss may transfer to you once items are delivered to your designated location (e.g., doorstep, front desk, concierge) per your instructions.
6. Accounts, Memberships, and Loyalty Programs
- You may need an account to access certain features or membership pricing.
- You agree to provide accurate information and keep your login credentials secure.
- Membership benefits, pricing, and included services (if any) are described at enrollment and may be updated with notice.
- We may suspend or terminate accounts for suspected fraud, misuse, or violations of these Terms.
7. Pricing, Payments, and Taxes
- Prices may vary by location and are subject to change.
- You authorize us (and our payment processors) to charge the payment method you provide for services, fees, and applicable taxes.
- If your payment method fails, we may pause services until payment is received.
8. Refunds, Credits, and Service Issues
If you believe there is a problem with your order, please contact us promptly so we can help.
- To report an issue (missing items, damage, quality concerns), notify us within 48 hours of pickup/delivery or order completion.
- When appropriate, we may offer a re-wash/re-clean, credit, or partial refund at our discretion depending on the circumstances.
- Normal wear and tear, manufacturer defects, shrinkage, color loss, and damage due to items not suitable for laundering/dry cleaning may not be eligible.
9. Customer Conduct and Acceptable Use
You agree not to:
- Use the Services for unlawful purposes or in violation of any applicable law;
- Harass, threaten, or abuse staff, drivers, or other customers;
- Attempt to access systems or accounts you do not own, or interfere with security features;
- Use bots, scraping, or automated tools to access or disrupt our websites.
10. SMS/Text Messaging Terms
10.1 Consent and Purpose
If you opt in to receive SMS/text messages from Star Laundry Club, we may send service-related messages (e.g., order confirmations, pickup/delivery updates, billing notices, and customer support). We may also send occasional promotions if you separately consent where required.
10.2 No Marketing Sharing
SMS opt-in data and phone numbers will never be shared with third parties or affiliates for marketing purposes.
10.3 Message Frequency and Fees
- Message frequency may vary.
- Message and data rates may apply based on your carrier plan.
10.4 Opt-Out and Help
- You can opt out at any time by replying STOP.
- For help, reply HELP or email us at Admin@starlaundryclub.com.
11. Intellectual Property
All content on our websites and within our Services (logos, branding, text, images, and software) is owned by or licensed to Star Laundry Club and is protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial use as intended.
12. Third-Party Tools and Links
Some Service features may rely on third-party providers (such as payment processors or ordering platforms). Third-party services are governed by their own terms and privacy policies. Star Laundry Club is not responsible for third-party services outside our control.
13. Disclaimer of Warranties
The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
14. Limitation of Liability
To the fullest extent permitted by law, Star Laundry Club will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data, arising from or related to your use of the Services.
Where liability cannot be excluded, our total liability for any claim will be limited to the amount you paid for the specific service giving rise to the claim.
15. Indemnification
You agree to indemnify and hold harmless Star Laundry Club and its owners, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of any law or third-party rights.
16. Suspension and Termination
We may suspend or terminate access to the Services at any time if we believe you violated these Terms, engaged in fraud, or created risk or legal exposure for Star Laundry Club. You may stop using the Services at any time.
17. Governing Law and Venue
These Terms are governed by the laws of the state where the Star Laundry Club location providing the Services to you is located, without regard to conflict of laws rules. Any dispute must be brought in the state or federal courts located in that state and county, unless applicable law requires otherwise.
18. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
19. Entire Agreement
These Terms, together with the Privacy Policy and any additional service-specific terms presented at checkout or enrollment, constitute the entire agreement between you and Star Laundry Club regarding the Services.
20. Contact Us
Questions about these Terms may be sent to:
Email: Admin@starlaundryclub.com
